Privacy Policy

This Privacy Policy explains how Prism Patches handles personal information in connection with prismpatches.com, purchases, custom order enquiries and customer support.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, such as your name, email address, telephone number and billing or delivery address.

• Account and order information, such as account details, purchased items, order history and payment status or transaction references.

• Messages and custom order materials, such as enquiries, artwork, design specifications and files you send us.

• Technical information, such as your IP address, browser type, device information and website access logs.

• Cookie and similar technology information, depending on the features in use and your settings.

Please avoid including unnecessary personal or sensitive information in artwork and uploaded files.

Information needed to process an order or enquiry must be provided for us to carry out that request.

2. How We Use Information

We use relevant information to:

• Process payments, fulfil orders and arrange delivery.

• Prepare quotations and produce custom items.

• Manage accounts and provide customer support.

• Send order, delivery and service communications.

• Maintain website functionality, investigate errors and prevent fraud or misuse.

• Keep records and meet applicable legal obligations.

If we offer promotional emails, we will use the permissions or other lawful basis required by applicable law. You can unsubscribe through the email or contact us. Essential order communications may still be sent.

3. Payments

Payments may be processed by the payment provider selected at checkout. That provider handles payment information under its own privacy policy.

We may receive information needed to confirm or manage the transaction, such as payment status and transaction references. The payment details available to us depend on the payment method and provider used.

4. When Information Is Shared

Where needed for the relevant purpose, information may be shared with:

• Payment providers.

• Delivery and logistics providers.

• Production partners handling custom orders.

• Website hosting, technical support and other service providers.

• Professional advisers or authorities where required by law, or where necessary to protect legal rights.

For example, a carrier needs delivery details, and a production partner may need your approved artwork and specifications. We limit sharing to information relevant to the task.

If an optional website feature involves additional data recipients or uses, we will provide relevant information and choices where required.

5. Cookies and Similar Technologies

Cookies and similar technologies may support functions such as sign-in, shopping carts and saved preferences.

If non-essential analytics or advertising technologies are enabled, information about their purposes and available choices will be provided, and consent will be requested where required by law.

You can also manage cookies through your browser. Blocking some cookies may affect website features.

6. Retention, Security and International Processing

We retain information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing support, resolving disputes and meeting legal recordkeeping obligations. Retention depends on the information type, the relevant purpose and applicable requirements.

We use reasonable measures intended to protect personal information. No method of online transmission or storage is completely secure.

Where service providers process information in another country, applicable data protection requirements and any required transfer safeguards must be followed.

7. Your Choices and Rights

Depending on applicable law, you may have rights to request access, correction, deletion or a copy of your personal information, to object to or restrict certain processing, or to withdraw consent where processing relies on consent.

To make a request, email [email protected]. We may need to verify your identity before responding. Some information may need to be retained to fulfil legal obligations or resolve outstanding matters.

You may also have the right to raise a concern with the relevant data protection authority.

8. External Services and Policy Updates

Links to external websites or services are subject to those providers’ privacy practices. Please review their policies before submitting information.

We may update this policy to reflect changes to our services or information handling. The revised policy will be published on this page, with additional notice where required by law.

9. Contact

For privacy questions or requests:

Email: [email protected]
Website: prismpatches.com